How are orders processed?

Orders are processed by PayPal, a global leader in online payment solutions or via SWREG, the oldest-established secure payment system on the internet.

• PayPal is one of the best known online payment systems in the world, and people who already have an account with them will find it quicker and easier to order via this route. However, even people who do not already have a PayPal account can order via PayPal, and in fact this is our recommended option for most people. IMPORTANT: If you are paying via PayPal, please use the PayPal BUY NOW button above, NOT than the PayPal option provided by SWREG.
• SWREG is one of the oldest established online ordering systems and offers a variety of payment options and currencies in addition to those provided by PayPal which is why we offer it as an alternative.  Visual Flight have been using SWREG for more than four years.

Note: Clicking on the BUY NOW buttons does not commit you to purchasing, so you can explore the options provided by each system before making a decision.

What if my currency isn't shown in the price list?

This should not be a problem. Both SWREG and PayPal allow you to purchase using a variety of currencies: 

• PayPal lets you pay in any of the currencies they offer (currently U.S. Dollars, Canadian Dollars, Euros, Pounds Sterling, and Yen). On the Payment Details page, they show you the current exchange rate and the equivalent amount in your primary currency. When you pay, the conversion is handled automatically.
• SWREG lets you choose to display prices in your preferred currency (from a wide range of options). When you pay, the conversion is handled automatically.

Do I have to open a PayPal account to pay via PayPal?

Not any more. You can pay securely via PayPal without opening an account if you are paying by credit card. Of course, if you already have a PayPal account, paying via PayPal is the quickest and easiest method of payment.

When can I expect my CD order to be delivered?

CD orders are normally dispatched within 1-2 days. UK First class post normally takes 1-2 days, Air Mail 3-4 days.  Please allow longer during busy times or holiday periods.  

How and when do I receive my download instructions?

Download  instructions are included in the order confirmation email which is sent on completion of your order. Please ensure that you give a working email address. If you do not receive the order confirmation email within 1-2 hours of placing your order, please contact orders@visualflight.co.uk

After downloading, do I need an internet connection to install the scenery?

Absolutely not. Unlike some other add-on products from other companies, Visual Flight setup/installer programs do not need you to be online to install. This means you can download the scenery on a computer with an internet connection (at work for example, but please ask permission from your employer) then install it on a computer with no internet connection, e.g. a dedicated flight sim computer.

Can I use a download accelerator to download the scenery?

You can, but it is recommended that you don't. The download servers are very efficient and will normally deliver your download at the maximum bandwidth on a single connection without needing to use a download accelerator. Using a download accelerator will add unnecessary overhead and complication to the procedure with no appreciable benefit. 

Do I need a download accelerator to resume the download if my internet connection is broken?

Not necessarily. Browsers such as Internet Explorer will attempt to resume a  download in the event that the  internet connection is unexpectedly terminated. If this happens during your download, it is recommended that you repeat the download instructions as soon as practically possible after restoring your connection so that the partially downloaded file is still available in your browser cache to allow the download to resume from the point the connection was broken.

What happens if I can't download for any reason?

Please contact us using the details on the download page.  We've not had a single customer yet who has not been able to complete their download and we intend to ensure it stays that way.

I am an existing user - how can I obtain the latest version?

If you are a download customer, simply repeat the download instructions in your original email. Please note that all downloads are traceable to individual users and logged to prevent fraudulent downloading. This should not be a concern to legitimate users, but if you need to download an unusual number of times for any reason, you should contact Visual Flight first.  If you are a CD customer without a serial number, please contact Visual Flight with details of your order. If you are a  SimMarket customer, please log on to your SimMarket account to check for updates. If you are an RC Simulations customer, please contact Visual Flight with evidence of your purchase.